Refund policy
Thank you for shopping with Armila. We want you to be completely satisfied with your purchase. Please read our refund and return policy carefully before placing your order.
Returns
We accept returns within 30 days of delivery for eligible non-customized items.
To be eligible for a return, your item must be:
- Unused and unworn
- In its original condition
- With all original packaging and tags
- Accompanied by proof of purchase
To request a return, please contact us at jewelry@armila.ca or through our online customer service before sending your item back.
Returns sent without prior authorization will not be accepted.
Custom & Personalized Items
Because each personalized item is handcrafted specifically for you, custom and personalized products are non-refundable and non-returnable once production has begun, unless:
- The item arrives damaged or defective;
- We sent you the wrong item; or
- We made an error in the personalization.
Please carefully review all customization details before placing your order, including names, initials, dates, fonts, colors, and design selections.
We cannot offer refunds or replacements for mistakes caused by incorrect information submitted by the customer.
Wedding Orders
We understand that wedding accessories are purchased for important events with specific dates.
To ensure your order arrives on time, we strongly recommend placing your order well in advance of your wedding or event.
Although we make every effort to meet our estimated production and shipping times, we cannot guarantee delivery by a specific date due to circumstances beyond our control.
Shipping Delays
Once your order has been shipped, delivery is the responsibility of the shipping carrier.
We are not responsible for delays caused by:
- Shipping carriers
- Customs clearance
- Severe weather
- Transportation disruptions
- Other unforeseen logistics issues
If your order arrives after your wedding or event due solely to shipping delays, it is not eligible for a refund, provided it was produced and shipped within our stated processing timeframe.
Damaged, Defective or Incorrect Items
Please inspect your order immediately upon delivery.
If your item is damaged, defective, or you receive the wrong product, contact us within 7 days of delivery with clear photos of the item and packaging.
After reviewing your claim, we will provide an appropriate solution, which may include:
- A replacement
- A repair
- A partial refund
- A full refund
depending on the situation.
Exchanges
Because most of our products are personalized, we generally do not offer direct exchanges.
If your item is eligible for return, the fastest solution is to return the original item (when applicable) and place a new order.
Order Cancellations
Non-personalized orders may be cancelled before shipment.
Personalized or custom orders may be cancelled within 12 hours of purchase.
Once production has started, custom orders cannot be cancelled, modified, or refunded.
Non-Returnable Items
The following items cannot be returned:
- Personalized or custom-made products
- Earrings (for hygiene reasons)
- Sale or clearance items
- Gift cards
- Items showing signs of wear or damage caused after delivery
European Union Customers
If your order is shipped to a country within the European Union, you may have certain statutory consumer rights under applicable law.
Please note that the right of withdrawal generally does not apply to goods that are made to the consumer's specifications or are clearly personalized, except where required by applicable law.
Refunds
Once your approved return has been received and inspected, we will notify you of the outcome.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional processing time before the refund appears in your account.
Original shipping charges are non-refundable unless the return is due to our error.
If more than 15 business days have passed since your refund was approved, please contact us at jewelry@armila.ca.
