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Refund policy

Thank you for shopping at Armila Jewelry. We want you to love every piece you receive. Please review our refund and return policy below before placing your order.

1. Non-Customized Items (30-Day Policy)

We accept returns on eligible non-customized items within 30 days of delivery.

To be eligible for a return, your item must be:

  • Unused, unworn, and in its original condition

  • Accompanied by all original packaging and tags

  • Provided with a valid proof of purchase

How to Request a Return:

Please contact us at jewelry@armila.ca before sending any items back. Returns sent without prior authorization will not be accepted. Customers are responsible for return shipping costs unless the return is due to our error.

2. Custom & Personalized Items

Because custom pieces are handcrafted specifically for you, personalized items cannot be returned, exchanged, or canceled once production has begun.

Exceptions:

We will gladly offer a free replacement or a full refund if:

  • The item arrives damaged or defective.

  • We sent you the incorrect product.

  • We made an error in the personalization (e.g., misspelling or wrong font).

Please double-check all customization details (names, dates, initials, fonts, and chain lengths) before submitting your order. We cannot issue refunds for errors resulting from incorrect information provided at checkout.

3. Order Cancellations

  • Non-Personalized Orders: May be canceled anytime prior to shipment.

  • Custom & Personalized Orders: May be canceled within 12 hours of purchase. Once production has started, custom orders cannot be canceled, modified, or refunded.

4. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If your item is damaged, defective, or incorrect, please email us within 7 days of delivery at jewelry@armila.ca with clear photos of the item and its packaging.

Once verified, we will cover all costs to issue an immediate replacement, repair, or full refund.

5. Non-Returnable Items

For health, hygiene, and custom craftsmanship reasons, the following items cannot be returned:

  • Personalized or custom-made products

  • Earrings (for hygiene reasons)

  • Final sale or clearance items

  • Gift cards

  • Items showing signs of wear or damage caused after delivery

6. Exchanges

Because most of our jewelry is made to order, we do not offer direct exchanges. If your item is eligible for a return, the fastest option is to initiate a return for the original item and place a new order.

7. Event & Wedding Orders

We understand that jewelry is often purchased for special occasions with firm dates. We strongly recommend ordering well in advance to account for both production (3–5 business days) and international shipping (7–15 business days).

While we process and ship orders promptly, we cannot offer refunds for items that arrive after an event date solely due to carrier delays or customs checks beyond our control.

8. European Union (EU) Consumer Rights

If your order is shipped to a country within the European Union, you may have statutory rights under local consumer laws. Please note that the legal right of withdrawal generally does not apply to custom-made or clearly personalized goods once production has commenced.

9. Refund Process

Once your authorized return is received and inspected, we will notify you of the status. If approved, your refund will be processed back to your original payment method within 10 business days.

(Please note: Banks or credit card issuers may require additional time to post the credit to your account. If you haven't received your refund after 15 business days of approval, please reach out to us at jewelry@armila.ca.)