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Refund policy

Refund & Return Policy

At Armila Jewelry, we take pride in crafting pieces you’ll cherish for a lifetime. If your order isn't quite right, we’re here to help. Please review our policy below before placing your order.

1. Non-Customized Items (30-Day Window)

We offer returns on unworn, non-customized items within 30 days of delivery.

To qualify for a return:

  • Items must be unworn, unused, and in their original condition.

  • All original packaging, boxes, and tags must be included.

  • Proof of purchase (order number or confirmation email) is required.

How to Start a Return: Please email us at jewelry@armila.ca to request a Return Authorization. Unauthorized returns will not be accepted. Unless the return is due to our error or a defective item, return shipping costs are the customer's responsibility. Original shipping fees are non-refundable.

2. Custom & Personalized Items

Because each custom piece is made-to-order specifically for you, all personalized items are final sale and cannot be returned, exchanged, or canceled once in production.

Exceptions & Replacements: We will happily replace or refund your custom item at no additional cost if:

  • The item arrives damaged or defective.

  • You received the wrong product.

  • We made an error in your customization (e.g., misspelling or wrong font).

Please Note: Double-check all custom details (names, dates, initials, fonts, and chain lengths) before submitting your order. We cannot offer refunds or replacements for buyer errors made at checkout.

3. Order Cancellations

  • Standard (Non-Personalized) Orders: Can be canceled anytime prior to dispatch.

  • Custom & Personalized Orders: Can be canceled within 12 hours of purchase. Once crafting begins, custom orders cannot be modified, canceled, or refunded.

4. Damaged, Defective, or Incorrect Orders

Please inspect your purchase upon arrival. If there is an issue with your order, notify us within 7 days of delivery at jewelry@armila.ca.

To help us resolve this quickly, please include:

  1. Your order number

  2. Clear photos of the affected item and shipping box

Once verified, we will arrange a complimentary replacement, repair, or full refund.

5. Non-Returnable Items

For hygiene, health, and custom craftsmanship reasons, the following items are Final Sale:

  • Personalized or custom-made jewelry

  • Earrings (due to hygiene regulations)

  • Clearance and Final Sale items

  • Gift cards

  • Items showing signs of wear, alterings, or damage occurring post-delivery

6. Exchanges

Because most of our inventory is made to order, we do not offer direct exchanges. If you’d like a different size or style, simply request a return for your eligible item and place a new order online.

7. Event & Wedding Orders

Planning for a special date? We strongly advise ordering well in advance.

  • Production Time: 3–5 business days

  • International Shipping: 7–15 business days

While we do everything possible to ship your order on time, we cannot issue refunds for items that arrive after an event date due to carrier delays or customs holds beyond our control.

8. European Union (EU) Right of Withdrawal

For orders shipped to the European Union, standard statutory withdrawal rights apply to non-customized goods. Pursuant to local regulations, the right of withdrawal does not apply to custom-made or personalized merchandise once production has commenced.

9. Refund Timeline

Once your return is received and passes inspection, we will issue a confirmation email. Approved refunds will be credited back to your original payment method within 5–10 business days.

(Note: Depending on your financial institution, posting times may vary. If you haven't seen your credit after 15 business days, please contact us at jewelry@armila.ca.)