FAQ

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

Yes! Just enter your email in the sign up form at the bottom of this page, and you’ll be added to our subscription list. You’ll be sent updates, exclusive offers, and much more.

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.

No. This is demonstration content, designed to showcase how these page could look with your own content.

To keep your jewelry looking its best:

• Avoid contact with water, perfume, and chemicals
• Remove jewelry before sleeping or exercising
• Store in a dry, separate pouch or box
• Clean gently with a soft cloth

All pieces are designed for daily wear, but proper care will help maintain their shine and longevity.

If you have sensitive skin or allergies, please review material details before purchasing.

Yes. We offer personalized jewelry for brides, bridesmaids, grooms, groomsmen, and wedding guests. Each piece can be customized with names, initials, dates, or special details.

We always do our best to complete and ship orders as quickly as possible. However, we cannot guarantee delivery by a specific wedding date due to factors such as production time, shipping carrier delays, and customs processing.

If your order is time-sensitive, we strongly recommend placing it as early as possible.

We recommend placing your order at least **4–6 weeks before your wedding date**, to allow enough time for production and delivery.

We understand this is very important. However, if a package is delayed due to shipping carriers or customs, we are not able to offer refunds solely because the item arrived after your event, provided it was produced and shipped within our stated timeframe.

Personalized orders can only be cancelled or modified within **12 hours of purchase**, before production begins. After that, changes are no longer possible.

If you need your order urgently, please contact us before placing your order. We will let you know if rush production is possible based on current workload.

If there is any issue with your order, please contact us within 7 days of delivery with photos. We will arrange a replacement or solution as quickly as possible.