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We design every piece to be a cherished companion for years to come.

To ensure your peace of mind, all purchases are backed by our dedicated Quality Care Program. Please review our warranty terms below.

What’s Covered

Under normal wear and tear, our warranty covers manufacturing defects and craftsmanship issues, including:

Loose stone settings

Defective clasps, earring posts, or hardware

Unintentional breakage due to craftsmanship defects

Structural damage under regular use

Resolution: Depending on the assessment, we will provide free repair, component replacement, or craftsmanship restoration.

What’s Not Covered

To keep our warranty fair for everyone, the following are excluded from coverage:

Accidental damage, misuse, or improper care

Normal wear and tear (minor scratches, oxidation, or natural dulling over time)

Damage caused by impact, pulling, or contact with harsh chemicals/perfumes

Unauthorized repairs, alterations, or third-party resizing

Lost or stolen items

Natural variations in gemstones, pearls, or metals (unique characteristics, not defects)

Warranty Coverage Period

Silver Jewelry Collection: 6 Months Coverage

K-Gold / Fine Jewelry Collection: 12 Months Coverage

Diamond & Fine Couture Series: 12 Months Coverage

Lifetime post-warranty maintenance and paid repair services remain available for all pieces.

How to Claim Warranty

To initiate a warranty request, simply reach out to our Customer Care Team with:

  1. Your Order Number
  2. Clear Photos/Videos of the issue
  3. A brief description of the problem

Once verified, our support team will guide you through the return and repair process step-by-step.

Important Notes

Shipping & Handling: Customers are responsible for round-trip shipping fees on non-defect returns or exchanges.

Out-of-Warranty Repairs: Service and replacement costs for items outside the warranty period will be quoted individually based on the repair required.

Custom & Engraved Pieces: Personalized items may require additional processing time for repairs and resizing.

Need Help? We’re Here for You
Have questions about your order or warranty? Our dedicated Customer Support Team is ready to assist you:Email: mail@armila-jewelry.comPhone: +1 604-724-6998Support Hours: Monday – Friday, 10:00 AM – 6:00 PM (PST)We are dedicated to ensuring a seamless, worry-free experience with every piece you wear.