Privacy policy

ArmilaJewelry ("we," "us," or "our") operates this website and storefront to provide you with a curated shopping experience (the "Services"). Our Services are hosted on Shopify, which enables us to safely process transactions and deliver our products to you.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, make a purchase, or interact with our Services. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs regarding the collection, processing, and disclosure of your personal data.

Please read this policy carefully. By accessing or using any of our Services, you acknowledge that you have read and understood how your information is handled as outlined below.

1. Personal Information We Collect

We define "personal information" as data that identifies, relates to, or can reasonably be linked to an individual. It does not include anonymous or de-identified data. Depending on how you interact with us, we may collect the following categories of information:

Contact Details: Full name, billing address, shipping address, phone number, and email address.
Financial Information: Payment card details, account numbers, payment confirmation, and transaction records.
Account Information: Username, password, security questions, and shopping preferences.
Transaction History: Items viewed, added to cart, saved to wishlist, purchased, returned, or canceled.
Communications: Any information you share when reaching out to customer support or submitting inquiries.
Device & Technical Data: IP address, browser type, network connection, device identifiers, and operating system.
Usage Data: Details about how and when you navigate or interact with our store.

2. Sources of Personal Information

We gather information through the following channels:

Directly from you: When you place an order, create an account, contact us, or sign up for updates.
Automatically: Via your device when you browse our site, utilizing cookies and tracking technologies.
From Service Providers: Including IT management, payment gateways, analytics providers, and shipping partners acting on our behalf.
From Business Partners: Including advertising networks and third-party platforms.

3. How We Use Your Information

We use your personal data to fulfill our services, enhance user experience, and uphold our legal duties, including:

Service Delivery & Fulfillment: Processing transactions, arranging shipping, managing returns, maintaining accounts, and sending transactional notifications.
Marketing & Advertising: Sending promotional communications (via email/SMS) and presenting personalized ads across third-party platforms based on your shopping activity.
Security & Fraud Prevention: Authenticating accounts, detecting fraudulent or unauthorized activity, and safeguarding our platform.
Customer Support: Resolving issues, responding to inquiries, and maintaining strong customer relations.
Legal Compliance: Complying with legal obligations, responding to law enforcement requests, and enforcing our terms or policies.

4. How We Share Personal Information

We may disclose your personal information to third parties under legitimate operational circumstances:

Shopify & Service Vendors: Payment processors, customer support platforms, logistics partners, cloud storage, and data analytics providers.
Marketing Partners: Advertising networks (such as Shopify Audiences) to show tailored ads based on your online interactions. You may opt out of targeted advertising via our cookie preferences or privacy settings.
With Your Consent: When you direct us to share information with third parties (e.g., social media logins or product shipping integrations).
Corporate Transactions: In connection with a merger, acquisition, or restructuring.
Legal Obligations: To comply with valid subpoenas, legal search warrants, or to protect our rights and user safety.

5. Relationship with Shopify

Our store is hosted on Shopify Inc. Shopify collects and processes data regarding your interactions with our store to help us operate and optimize our business. Data submitted to our Services may be stored across servers located outside your home country.

To learn more about how Shopify manages consumer data, please review the Shopify Consumer Privacy Policy. You can manage your Shopify privacy settings directly through the Shopify Privacy Portal.

6. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices, reliability, or security of third-party platforms. We encourage you to review their privacy notices before sharing any personal data.

7. Children's Privacy

Our Services are not intended for individuals under the age of majority in their jurisdiction. We do not knowingly collect or share personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request deletion.

8. Data Security & Retention

While we employ robust industry-standard safeguards to protect your personal information, no internet transmission or electronic storage system is 100% secure. We recommend avoiding unencrypted channels when sharing sensitive information.

We retain personal data only as long as necessary to fulfill orders, maintain active accounts, resolve disputes, comply with legal requirements, and enforce our agreements.

9. Your Privacy Rights & Choices

Depending on where you reside (including the UK, EEA, and specific US states), you may have the following rights regarding your personal information:

Right to Access / Know: Request details about the personal data we hold about you.
Right to Delete: Request the deletion of your personal data.
Right to Correct: Request corrections to inaccurate or incomplete information.
Right to Data Portability: Obtain a transferable copy of your personal data.
Right to Opt-Out: Opt-out of targeted advertising, data "sales," or "sharing" under applicable privacy laws.
Global Privacy Control (GPC): If your browser sends a recognized GPC signal, we will treat it as a valid request to opt out of targeted advertising for that browser/device.
Managing Marketing Preferences: Unsubscribe from promotional emails at any time using the "unsubscribe" link at the bottom of our messages.

To exercise any of these rights, please contact us using the information below. We will verify your identity before processing your request. You will not be discriminated against for exercising your privacy rights.

10. Complaints & Dispute Resolution

If you have concerns about how we handle your data, please contact us. Residents of the EEA/UK also have the right to lodge a complaint directly with their local Data Protection Authority (DPA).

11. International Data Transfers

Your information may be transferred to and processed in countries outside your jurisdiction, including Canada and the United States. When transferring data outside the EEA or UK, we rely on legally approved mechanisms such as standard contractual clauses (SCCs) to ensure your data remains protected.

12. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our legal obligations or business operations. Updates will be posted directly to this page with an updated "Last Updated" date.